RIMS Computer-Aided Dispatch


RIMS CAD and its intuitive and user friendly design streamlines complex tasks through its finely-tuned approach to dispatch operations while granting seamless and automated access to records.


RIMS CAD and its robust integrated application suite allow communication professionals to execute many interconnected functions through one high-performance system.


RIMS CAD and its application-rich development history spanning 40 years ensures it continuously meets the dynamic demands of PSAPs, law enforcement, Fire/EMS personnel, and other public safety experts.

RIMS CAD and every facet of the RIMS System has been meticulously designed to be easily mastered and adopted. The most effective way to learn any aspect of RIMS is to jump in and use it. Basic CAD understanding can be acquired in minutes, and our comprehensive training program is completed within two days. Your agency and individual users can personalize the system to suit your preferences.


Crafted to be as multifaceted as the professionals who rely on it.

RIMS CAD rolls the needed functionality for both law enforcement and Fire/EMS in a single application.

  • Supports multiple positions:
    • Call Taker
    • Law Enforcement Dispatcher
    • Fire/EMS Dispatcher
    • Supervisor
    • Officer
  • Command Line
  • Five-Way Location Verification
  • Detailed, customizable Unit and Incident displays
  • Shift and Media Bulletins
  • Scheduled Incidents
  • Incident Log and 24-Hour Incident Summary
  • Premise Watch
  • Incident Location Statistics
  • RIMS Search
  • Police Unit Recommendation
  • Police Response Strategies
  • GPS Recommendation
  • Organize and track activity by Area, Sector, and Beats
  • Quickly identify personnel with Special Skills (Drug Recognition Expert, DUI Expert, SWAT, Crisis Intervention, K-9, etc.)
  • Pair Units
  • Assign Units to Teams
  • Assign Units to Divisions
  • Manage Unit rotations by Unit Type, Beats, Incidents, Cases, or custom design Unit rotations 
  • Seamless integration with state CJIN and NCIC/NLETS networks
  • Single or multiple officer case number assignments
  • Tow management rotation

Dispatch and manage apparatus and other resources using:

  • Incident Type
  • Apparatus Type
  • Alarm Level
  • Station Run Card
  • Response/Geographical Area
  • Closest Resources (AVL/GPS)
  • Threat Levels
  • Recommend Additional Apparatus
  • Cross Staffing Apparatus
  • Tandem Apparatus (Pairing)
  • Apparatus Rotation
    • Agency
    • Station
    • Apparatus Type
    • Hours at Station
    • Apparatus Type at Station
  • Integrates with multiple Fire/EMS records management systems, CAD2CAD systems, and various public safety applications

Whether it’s a call for service or an officer-initiated event, RIMS CAD provides the tools to enter the information, dispatch units, and record everything that happens after that.

Separate entry forms for the two sources of new incidents simplify the dispatcher’s life. Each form adheres to the RIMS credo of automatically providing maximum reference information.

Information added to Incidents automatically is available to all dispatchers and all RMS features.

As part of CAD, agencies can develop standardized questions and directions for dispatchers based on Incident Types.

RIMS CAD can recommend units for dispatch based on your agency’s street files, beats, and plans.  When you enter the location and Incident type, RIMS automatically displays a list of recommended units.  If you’d like, you can immediately dispatch the recommended units while you finish updating the Incident.  

Unit recommendations are also provided based on the GPS coordinates of police, fire, and EMS units.  Additionally, using RIMS Unit Rotation, Incident assignment can be configured by the Agency to:

  • Every “X” hour in the station
  • By Unit ID
  • Oldest Assigned Case in Beat
  • Oldest Cleared Call for Service in a Beat
  • Oldest Cleared Incident in a Beat
  • Unit Type in Fire Station

RIMS CAD currently collects and reports citizen contact information for the following states: