Jail Management made easy.  Approaching 30 years of development and use, the InCustody Jail Management System provides the tools you need to establish an information-rich command center for your jail.

Fully integrated with RIMS CAD and RMS, InCustody gives you complete search capabilities and access to the necessary Persons and Case information.  Just as with RIMS CAD and RMS,  InCustody is one of the market’s most comprehensive jail management systems.  As with all our applications, it is easy to learn and use.  InCustody increases efficiency by streamlining your booking and release processes.  It reduces paperwork by storing all necessary information in one place.

Jails are a gold mine full of crime networking and information.   InCustody enables you to use this information to manage and direct jail resources.

Sun Ridge Systems supports a “lighter” version of InCustody for smaller or municipal agencies considered short-term holding centers, called InCustody Lite.   

InCustody Jail Management System Features

InCustody Jail Management places the vital management of offenders at your fingertips.
Inmate Admission Features
  • Bookings
  • Associated Persons
  • Associated Vehicles
  • Cell Management
  • Classification
  • Multiple Arresting Agency and Offense Information 
  • Offense Tracking and Court Disposition
  • Integrated RIMS RMS Warrant File
  • Inmate Property
  • Jail Assigned Property
  • Driver’s License Swipe
  • Six Customizable Questionnaires
  • Gang and Gang Offender Tracking
Inmate Activity Features
  • Inmate Activity and Shift Log
  • Jail Incident Management and Reporting
  • Visitor Scheduling and Tracking
  • Commissary
  • Financials
  • Library
  • Inmate Authorized Items
  • Inmate Appointments
  • Transportation Scheduling
  • Keep-Aways
  • Attorneys 
  • Reminders and Inmate Alerts
  • Distinguish cells by facility name, building name, sex/gender, floor, section, cell and bed

  • View available and assigned cells.

  • Track cell assignments and re-assignment

  • Quickly swap a cell with another inmate.

  • Keep-Away listings

  • Report cell history

  • View inmates who are currently ‘out of the facility’

Jail Incidents

Like a “Case” for patrol officers, Jail Incidents allow jail staff to create and track any jail case information. This can include inmate rule violations, general information reports, PREA reports, use-of-force reports, and much more.

  • Report jail incidents by type, location, date, and time
  • Report specific jail rule violations
  • Create narratives of Jail Incidents
  • Comprehensive use-of-force documentation
  • Track involved inmates and officers
  • Hearing Officer/Hearing Board Information
  • Notice of Rule Violations to inmates
  • Track evidence and jail contraband/property types
  • Supervisor approval of Incidents
  • Routing
  • Body-Worn Camera documentation
  • Jail Incident and Evidence/Contraband photos
Inmate Medical Management

InCustody Medical Management records collects, tracks, and maintains a comprehensive listing of the needed reporting elements for inmates.

Tracking inmate medical information is essential to reducing jail liability and managing inmate morale. With an integrated medical record system, InCustody gives you the tools you need to:

  • Configure, collect, update, and review medical questionnaires.
  • Chart medical provider notes and general information
  • Collect and track inmates’ vitals
    • Blood Pressures
    • Temperature
    • Pulse
    • Respirations
    • SA02
    • Weight
  • Track diabetic information
  • Track tuberculosis testing and x-ray results
  • Track and electronically log inmate medication
  • Enter and track medical appointments
  • Track allergy information
  • Track special diets
  • Attach medical records
Commissary and Financials

If facilities need to manage their inmate commissary and financial systems, InCustody gives you the ability to easily manage this.  Features include:

  • Suspend and reinstate commissary privileges
  • Maintain commissary inventory and item costs
  • Allow indigent items
  • Print worksheets for inmates
  • Create re-order and confirmation sheets
  • Track item costs separately by agency cost, resale and tax amounts
  • Tax reports

InCustody also provides interfaces to jail commissary providers. 

Contact us to see how we can streamline your jail operations with other jail software applications.

Reports and Search

Jails are critical components of the criminal justice system. Jail commanders and staff are often tasked with providing information to multiple agencies for various reasons. InCustody offers more than 50 comprehensive canned reports for your jail facility.

As with all our applications, RIMS Search is a powerful tool for collecting, compiling, and presenting local and state statistical information. 

InCustody also compiles the following federal reports:

  • State Criminal Alien Assistance Program (SCAAP)
  • Social Security Reporting
  • Bureau of Justice Statistics (CJ-9A/5)
Jail Management Integrations

Need an interface to a jail application to help support your operations?  Look to see what we currently offer.  Don’t see what you need?  Ask us how we can make that a reality.  Visit our Integrated Solutions page for more information on:

  • Inmate Commissary

  • Inmate Medical Records

  • Inmate Phone Systems

  • Specialized Purpose Interfaces

  • Arizona Health Care Cost Containment System

  • State of Oregon Department of Employment ReportLivescan/AFIS Devices

Additional Features
  • AFIS data integrated directly into your AFIS/livescan device
  • Jail Unit Status Monitor (Jail CAD) Cell Assignment Monitor
  • Create wristbands and ID cards for inmates
  • Initiate NCIC/NLETS, state queries, and criminal histories directly from a booking

Quickly locate records and create bookings and visitation records using a driver’s license swipe.  When enabled, NCIC/State wants and warrants are automatically checked.

InCustody currently uses the E-Seek 250 and 260 models to support this function.