RIMS CAD. Easy To Learn. Easy To Use.
Powerful. Robust. Complete. Yet so easy to learn and use. RIMS CAD makes demanding tasks easier with its highly-optimized methodology while at the same moment extending transparent and often automatic access to records information. Line-staff and management have detailed data on patrol activity and dispatch operations at their fingertips.
With RIMS Computer Aided Dispatch (CAD) and its powerful line of integrated products, communications professionals have the ability to perform multiple, integrated tasks with one high-performance system. Backed by 36 years of development, RIMS CAD continues to meet the demanding needs of PSAPs, law enforcement, Fire/EMS personnel, and other public safety professionals.
Like every component of the RIMS System, our Computer Aided Dispatch was developed to be easy to use and easy to learn. In fact, the best way to learn any aspect of RIMS is to just dive right in and use it. Most people learn the basics of CAD in a matter of minutes and our complete training program takes only two days. RIMS CAD is unique in that it allows each user to use it in the way that works best for them or for the situation at hand.
RIMS. Designed to be as multi-functional as the professionals using it.
Law Enforcement, Fire, and EMS CAD Dispatch
Police Unit Recommendation
Police Response Plans
Fire Run Cards
Fire/EMS Unit Recommendation
Nearest GPS Unit Recommendation
Both Command Line and Mouse available to dispatchers
Windows and functions differentiated by color
Screens configurable by user
Agency defined Incident Questions
Five-way location entry and verification
One-click ‘Early Dispatch’
Detailed Unit and Incident status displays
Unit and Incident priority status by color
One or multiple officer case number assignments
- Powerful, Comprehensive Command Line Entry
- Agency Defined
- 14 ways to quickly and easily dispatch a unit
Automatic display of location history, officer safety information, and reporting party/caller information
Transfer CAD Incidents to other RIMS agencies via RIMS Collaborate
Standard and custom dispatcher screen configuration
Immediate access to integrated records information
Shift and Media Bulletins
- Can include Attachments
Whether it’s a call for service or an officer initiated event, RIMS CAD provides the tools to enter the information, dispatch units, and record everything that happens thereafter.
Separate entry forms for the two sources of new incidents simplify life for the dispatcher. Each form adheres to the RIMS credo of providing maximum reference information to the dispatcher, automatically.
Information added to Incidents automatically are available to all dispatchers and to all RMS features.
As part of CAD, agencies can develop standardized questions and directions for dispatchers based on Incident Types.
Based on your agency’s street files, beats and plans, RIMS CAD can recommend units for dispatch. As soon as you enter the location and Incident type, RIMS automatically displays a list of recommended units. If you’d like, you can immediately dispatch the recommended units all while you finish updating the Incident.
Unit recommendations are also provided based on the GPS coordinates of police, fire and EMS units.
Once an Incident is created, information is readily available to any user. Quickly identify:
- Incident Location
- Reporting Party Information
- Officer Safety Information
- Assigned Units
- Additional Comments
- Person and Vehicle Records
- Unit Times
- Integrated NCIC/State CJIN Messages
RIMS provides a seamless experience when dispatching fire agencies based on Incident Types, Alarm Levels, and Station Run Cards.
- Recommendation to dispatcher is based on both run cards (geographical areas) and nearest units based on AVL/GPS.
- Fire Station Printing
- Fire Records Transfer to multiple Fire RMS and EMS ePCR programs.
- Fire Paging interface to Zetron actually keys-up the radio – setting off the paging tones for a given station or unit.
UNIT AND INCIDENT UPDATES
RIMS CAD makes it easy and seamless to update Unit Status and Incidents.
Unit update capabilities include:
Change a single or multiple units’ status
Clear a single or multiple units
Change multiple units at once
Clear all units and close the Incident
Place a unit or team on/off duty
Change a unit’s beat assignment
Free a single or multiple units
Reassign a single or multiple units
Designate a primary unit
With Incident Updates you can:
Change the status of an Incident
Display an Incident
Close an Incident without dispatch
Reopen a closed Incident
Add comments to an Incident
When Incidents are closed, RIMS keeps right on working. Any vehicles that were part of the Incident are automatically entered to the Vehicle File and any people associated with the Incident are recorded in the Person File
RIMS CAD keeps a running log of each incident. It contains records of user sign-on and sign-off times, administrative status changes, changes made to the incident location or type, status queries, entries for unverified incident locations and comments entered for incidents. With the System Log, you can examine the sequence of events in the communications center for a particular period of time, even quickly export the log to an Excel document.
RIMS CAD makes it easy to keep track of towed vehicles and tow company assignment rotations.
Track multiple Tow “Districts” or areas
Tow rotation frequency (e.g. daily, weekly, every tow)
Date of last tow company rotation
Integrated tow company contact information
Temporary tow company suspension
Recorded in Vehicle’s history
The Tow Log provides you instant access to all towed vehicles for any dates you select.
MULTIPLE LAW ENFORCEMENT, FIRE/EMS UNIT AND INCIDENT SCREENS
Create customized unit and status screens for law enforcement, security, fire and EMS agencies. Each agency and/or station can have a unique status screen to quickly identify and track personnel and unit/apparatus.
On the fly or as part of a standard configuration, RIMS CAD allows you to quickly create new Incident and Unit screens.
RIMS Pro QA INTEGRATION
Seamlessly and efficiently integrate RIMS CAD with Priority Dispatch ProQA, utilizing the International Academies of Emergency Dispatch’s (IAED) standardized protocols. RIMS is a Paramount Platinum provider for:
- ProQA Law
- ProQA Fire
- ProQA Medical
In a true emergency call, the dispatcher’s first objective is to understand what the caller needs and dispatch the appropriate resource – immediately. CAD should speed up this process, not slow it down with lots of required repetitive typing, or switching between forms on a screen. With an interface to your E911 system, RIMS CAD allows to you create and dispatch the Incident in a matter of seconds.
RIMS 3D lets you “drill down through data” to display a detailed record for any item including Person, Vehicle, Case, Citation, FI, Associated Persons and Vehicles, Offenders, and other vital information with the click of a mouse.
Intra-departmental email creates a truly private communication system
On-line message transmission from RIMS
On-screen message composition with spell check
Unlimited message length
Ability to print messages
Ability to edit/add notes to messages and forward them to other users/groups/agencies
REPORTS AND SEARCH
You require the ability to quickly retrieve and use the information entered into your software system.
With RIMS CAD, you have the ability to pick from 53 types of canned statistical reports, or quickly develop a report using your own criteria using RIMS Search.
An example of RIMS report is the Shift Bulletin, which enables you to easily create the daily or shift reports that are typically done manually at the end of each shift. The RIMS Shift Bulletin is easily prepared, versatile in its use and can be created without any effort on the part of the dispatcher.
Other reports include:
24-hour Incident summary
Officer Activity Log
Officer Activity Report
Incident Response Times
Frequently Responded to Locations
Vehicle Mileage Summary