Selecting a Partner

Choosing and integrating a new software system for your agency often ranks among the most arduous and complex decisions you’ll encounter. We recognize the gravity of this process and are ready to leverage our nearly four decades of experience to assist you.

Allow us to aid you in impartially pinpointing crucial factors to contemplate during the vendor selection process.

Vendor Reputation

The paramount factor influencing long-term satisfaction with a vendor and their product is their reputation. 

However, it’s crucial to clarify that reputation isn’t synonymous with mere popularity. Neither is it correlated with the company’s size, the attractiveness of its promotional materials, the magnitude of its advertising budget, or the persuasiveness of its sales representatives. 

Reputation hinges entirely on customer satisfaction. If other agencies express discontent with a product, it’s probable that you will share a similar sentiment. Conversely, if widespread enthusiasm surrounds a product among its users, you’re likely to share that enthusiasm as well.

Costs

When assessing costs, it’s essential to look beyond the initial purchase price and consider ongoing expenses:

  • Is the annual support cost reasonable? (Support fees can vary significantly.)
  • What precisely is covered by the annual support fee?
    • Does it encompass all software updates and future versions?
    • Will you require the vendor’s assistance to implement new versions, and if so, is there an additional cost?
    • Are there any third-party products or equipment that you’ll need to purchase separately?
    • Does the quotation include data conversion from your existing system?
    • Are there anticipated significant manpower expenses associated with managing the system?

Remember, a higher price tag doesn’t necessarily equate to a superior product.

Software Integration

Integrating different software applications can be a challenge, but with our expertise, we ensure software integration is seamless.

Our team of developers works with you to integrate different software solutions to improve productivity, efficiency, and cost-effectiveness in your agency’s business processes.

Compare Solutions

Our team works closely with you to:

  • Identify your software needs
  • Assess your current technological capabilities
  • Identify data conversion needs
  • Helps you develop and implement a comprehensive public safety software strategy that works best for your agency.