The Sun Blog

Vickie Hernandez – Telecommunicator of the Year – APCO International Southern CA Chapter

Lead Public Safety Dispatcher Vickie is currently a full-time Lead Dispatcher at Banning Police Department with a 27-year career behind her. She started with the Banning Police Department in 2005 and has become a very well-respected part of the Law Enforcement family, not only in the City of Banning but throughout Riverside County.

Vickie started with the City of Beaumont Police Department as a Reserve Officer. During her year and a half as a Reserve, Vickie crossed trained into dispatch and would sit in Dispatch to fill in for breaks and when other dispatchers had days off. It was here that she began her training career.

In 2020, when Banning PD lost its dedicated IT person, Vickie stepped up and was made the Agency CLETS Coordinator, she was put in charge of all the radio responsibilities, phone circuits for 911 trunks, the main lines coming into the station, and everything CLETS. She assumed the role of the lead CIBRS and NextGen911 contact for the department and worked the desk dispatching.

Last year, Vickie spent over 800 hours of overtime, ensuring she was learning everything she needed to support her new duties. Each time Vickie has attended any meeting or conference, she always goes back to the department to share the information with the entire department to keep them informed and trained on upcoming events. She has served on the CCUG board as the assistant executive director, secretary, and assistant director. She is also a Tactical Dispatcher and is passionate about officer safety. Vickie is consistently recognized, and her peers praise her work in the law enforcement community.

Vickie is happily married to Kevin and has two beautiful daughters, Lauren and Mia. She now has her first granddaughter, Rory, who is just the center of her life, and she just found out she has a new grandbaby on the way. Vickie enjoys hiking and traveling, she volunteers at department events such as Shop with A Cop. Vickie spends her life pursuing sharing and teaching.
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